WHAT OUR CUSTOMERS ARE SAYING….
We’d like to let you know how pleased we are with our floor project. Indeed it looks so good, we’re reluctant to put down the throw carpets and cover any of the floor when the finish has cured. We want to be able to see and enjoy every square inch of its new beauty. Nearly as enjoyable was the crew who visited each day, who insisted they were the #1 crew. We enjoyed their company and had every confidence the finished floor would be just what we’d hoped. Our confidence was well placed. Thanks for the great job, which process was as good as the finish.
Donna,my wife and I wanted to drop you an email to tell you happy we are with your help and the workmanship of your team of professionals.As you know, the job was to remove wall to wall on our stairs and upstairs hallway,refresh the hardwood floors and install a stair runner.After a false start with a general flooring vendor we contacted you. You laid out the job start to finish in a detailed proposal beginning with the removal of the new stair runner. Your crews were timely,courteous and expert.The job rolled out over four days and each day we were told when and how long the crew would be here and each day your crews left a clean job site. The finished job with an invisible pet stain fix,new stained moldings,shinning floor finish topped with a professionally re-installed stair runner clearly exceeded our expectations.Many thanks and feel free to use us as a referral.
We are absolutely thrilled with our beautiful new floors which you installed at our Woodbury townhouse! What a wonderful transformation they have made! Your installers were so pleasant and tidy! We We will highly recommend Rochester Hardwood Floor to anyone! Thanks so much.
We couldn’t be more pleased with the hardwood floors !! Ron & Chad-Carl & John were amazing !!– They were informative, polite, and just a joy to have around-while working !! I especially liked that Chad spoke to Ron the night before the last poly was to be done and explained about the piece of wood needed for when the dishwasher goes in !! that’s team work and most appreciated !!
I have recommended your company to a lot of people-hopefully they will call you Until I can find another project for you (lol) we will call if we need you Thank you again !!
Thank you so much for doing a beautiful job refinishing our hardwood floors and feathering in wood in foyer and by gas insert. We were away until last night and it was so wonderful to come home to new and improved beautiful floors with no dust or mess anywhere!
I thank you for making my floors beautiful. Holy Moses they look night-and-day better! Your staff–including the woman back in July who met and gave me an estimate–took most excellent care of me and my home in guiding me through with exacting expectations and then meeting those expectations. Thank you one and all.
Because my street was absurdly busy with construction crews last week who rebuilt the water supply for the street–an upgrade since the 1920s and 30s, apparently–numerous craftsman/tradesmen were aware of your trucks getting in and out of my driveway. Consequently, they kept asking me how the process was going and what I thought of your work and my joy in my home. So I was able to promote you through sheer enthusiasm..
Thank you for the wonderful job on the floors. We are very, very happy with the results and the level of professionalism and responsiveness exhibited by all of your crews..
We use Rochester Hardwood Floors as our preferred vendor for floor refinishing. Our clients are always delighted not only with the results, but also the professionalism of your team. That is why we refer your business time and time again.
Thank you for your great work!
Anita & Karen Hansen + Hill Interior
Thank you, The floors look great! It was nice working with Drew and Matt to help pick out the stain. They were very professional and did a great job.
Dear Donna and Kelly,
I want (we want) to Thank You so much for the wonderful job you did on our floors. Living in a 200 year old house, we weren’t quite sure what to expect, but the results are amazing. We like to think that what the floors look like now, are closer to what they looked like when the house was built in 1814.
The crew was timely and professional and whatever mess they brought in and made, they also cleaned up and brought right back out.
we’d recommend you to anyone. If we decide to get our bedroom floors refinished, we’ll be sure to call you.
Honeoye Fall, NY
My husband and I would like to let you know that we are extremely happy with the work that was done at our house. The men that worked at our house were very professional and diligent. They had a really tough time getting the old flooring up and they never complained. Too many times, business owners and employees only hear when there is a problem. I hope you pass on to them our thanks for a job well done. We will definitely recommend you to friends looking to have work done. .
Enthusiastic kudos and thanks to the folks at Rochester Hardwood Floor! I was truly amazed and pleased with the transformation of my water-rotted, untouched 35 year old maple floor to an area of shining beauty. The Franks and company really deliver everything exactly right and as promised: an exact start time, daily phone updates, beautiful workmanship, a fair price – and not a speck of extra dust to be found! Amazing….
Stew from Rochester, NY
The service from Rochester Hardwood Floors was absolutely impeccable from start to finish. They took the time through the estimation process, which was prompt and thorough, to ensure that my project was scoped properly and correctly, through to completion, with the utmost professionalism and skill. Their price to value far surpassed any of the other bids I received and they delivered on every aspect. There is no doubt that I would use them again if the need arises, and I wholeheartedly recommend them to anyone else that has a hardwood flooring project..
We knew we had contacted the best when you were at our house to provide an estimate!! We are thrilled with the work STEVE and CHARLIE did on our hardwood flooring in the kitchen and throughout the hallway. The previous work done by another business was of poor workmanship. STEVE AND CHARLIE’S WORKMANSHIP IS SUPERB!! They were prompt, friendly, careful, meticulous. The end result—-they were able to remove the swirling effect throughout, smooth out and stain an area of damage/bare wood, and repair poorly done flooring surrounding column baseboards. The polyurethane was meticulously applied. Then, STEVE met an additional task calmly and without hesitation following our small dog’s escape onto the wet and slippery polyurethane floor–STEVE retrieved our dog and redid the paw prints. Thank you guys for giving us a beautiful wood floor!! 5 Stars!!!
Nancy and Joe Bochner